FAQ

Welcome to the FAQ page of Cosmo Thrift Store
Below you’ll find answers to common questions regarding shipping, orders, payments, returns, and customer support.

If you need additional help, please contact our support team anytime.

About Cosmo Thrift Store.

What is Cosmo Thrift Store ?

Cosmo Thrift Store is a retail store based in Hayward, California, offering a selection of affordable clothing, accessories, and everyday items. Our goal is to provide customers with practical fashion choices at accessible prices.

For more information, please visit our About Us page.

Shipping & Delivery

Where do you ship from?

At Cosmo Thrift Store we are committed to providing fast, reliable, and transparent shipping across the United States.

Do you offer free shipping?

Yes. We offer FREE Standard Shipping on all orders within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days (Monday through Sunday, excluding holidays).

How long does shipping take?

After processing, delivery usually takes 3–5 business days within the United States.

Please note that delivery times may vary depending on carrier operations, weather conditions, or peak shipping periods.

What is your order cutoff time?

Orders placed before 3:00 PM (PST / GMT-08:00) begin processing the same business day.

Orders placed after the cutoff time will be processed on the next business day.

What shipping carriers do you use?

We ship using trusted and reliable carriers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection depends on the shipping destination and package size.

For complete shipping information, please review our Shipping Policy.

Order Tracking & Order Changes

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take up to 24 hours to appear after shipment confirmation.

For tracking assistance, please visit our Order Tracking page.

Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address in 2 hrs.

Please contact us immediately at:

Address changes cannot be guaranteed after order processing begins.

Can I cancel my order?

Orders may only be canceled before they enter processing or shipment preparation.

Please contact our support team as soon as possible if you wish to request an order cancellation.

Payments & Checkout

What payment methods do you accept?

We securely accept payments through major credit and debit cards, including:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay

Additional payment options may be available during checkout depending on your location and device.

For more information, please review our Payment Policy.

Is my payment information secure?

Yes. All payments are processed through secure encrypted payment gateways to help protect your personal and financial information.

We do not store full payment card details on our servers.

Delivery Issues

What should I do if my package is delayed?

Shipping delays are uncommon but may occasionally occur due to:

  • Weather conditions
  • Carrier delays
  • High shipping volume
  • Incorrect shipping information

If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.

What if my package shows delivered but I did not receive it?

Please:

  1. Check around your delivery location
  2. Ask neighbors or household members
  3. Contact the shipping carrier directly

If you still cannot locate your package, contact our support team and we will do our best to assist you.

What happens if my package is returned to sender?

If a package is returned due to an incorrect address, failed delivery attempts, or refusal of delivery, customers may be responsible for reshipping fees.

Please ensure your shipping information is accurate before placing an order.

Returns & Refunds

Do you accept returns?

Yes. We accept eligible returns in accordance with our Return & Refund Policy.
We accept returns for both defective and non-defective products within 30 days of delivery.

Returned items must:

  • Be returned within the approved return window
  • Be unused and in original condition
  • Include original tags and packaging

For full details, please review our Return & Refund Policy.

How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are typically processed within 10 business days to the original payment method.

Please note that banks or payment providers may require additional processing time.

Do you accept exchanges?

Yes. Eligible items may be exchanged by returning the original item and placing a new order after return approval.

Who pays for return shipping?

Customers are responsible for return shipping costs for non-defective items.

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.

Account & Privacy

Do I need an account to place an order?

No. Customers may place orders as guests without creating an account.

However, creating an account may provide easier order tracking and faster checkout in the future.

How is my personal information protected?

We value your privacy and handle customer information according to our Privacy Policy.

Your information is securely processed and never sold to third parties.

 Social Media:

Can I follow Cosmo Thrift on social media?

Yes. Follow us on our official social channels for updates, promotions, and new arrivals.

 Additional Information

For complete details, please review the following pages:

Contact Information

  • Store Name: Cosmo Thrift Store
  • Address: 27931 Mission Blvd, Hayward, CA 94544, United States
  • Email: info@cosmothrift.store
  • Phone: +1 510-361-7190
  • Business Hours: Monday – Sunday: 10:00 AM – 6:00 PM (GMT-08:00) (PST).
  • Response Time: We respond within 24 hours.